šŸ” Refund & Returns Policy

Thank you for shopping with Zaylio.life. We want you to love what you buy. If you’re not completely satisfied, weā€™re here to help.

1. Eligibility for Returns

You can return most new, unused, and unopened items within 7 days of delivery for a refund or exchange. To be eligible:

  • The item must be in original condition
  • It must be unused and in original packaging
  • You must have a valid proof of purchase (invoice or order number)

2. Non-Returnable Items

Certain types of items cannot be returned, including:

  • Personalized/custom-made products
  • Perishable goods (e.g., beauty products, health supplements, food)
  • Items marked as “Final Sale” or “Non-Returnable” on the product page
  • Gift cards or promotional vouchers

3. Refund Process

Once we receive and inspect your return, we will notify you about the status of your refund.

  • If approved, your refund will be processed within 5ā€“7 business days to your original payment method.
  • Shipping charges (if any) are non-refundable.
  • If the return is due to our error (wrong or defective item), we will also refund the shipping cost.

4. How to Initiate a Return

To request a return, please follow these steps:

  1. Email us at support@zaylio.life with your order number and reason for return
  2. Wait for approval and return instructions
  3. Carefully pack and ship the item to the return address provided

We recommend using a trackable shipping method to ensure your return is delivered safely.

5. Damaged or Defective Items

If you received a damaged, defective, or incorrect product, contact us within 48 hours of delivery. We will arrange for a replacement or full refund at no extra cost.

6. Exchange Policy

We only replace items if they are defective or damaged. If you need to exchange for the same item, contact support@zaylio.life within 7 days of receiving your product.

7. Late or Missing Refunds

If you havenā€™t received a refund after the stated period:

  • Check your bank account or credit card again
  • Contact your bank or payment providerā€”it may take time before your refund is officially posted
  • If youā€™ve done all of this and still haven’t received your refund, contact us at support@zaylio.life

8. Contact Us

For any questions regarding returns or refunds, please reach out to:
šŸ“§ Email: support@zaylio.life
šŸŒ Website: https://zaylio.life